Sales Support (office based)

Organisation: Lomond Books

Salary: Starting up to £23,500 per annum rising to £24,500 after probation

Location: Broxburn

We are looking for a personable individual to join our office team to manage incoming customer orders and give support to our sales team. If you’re organised, great on the phone and are passionate about customer service we’d love to talk to you.

Lomond Books Ltd is a publisher, wholesaler and distributor servicing a varied range of trade and public customers throughout the UK and abroad. We are customer driven and offer a customised service selling books, calendars, maps, postcards, greetings cards, fridge magnets, jigsaws and toys.

This is a key role within a small team and you will be dealing with customers and all things order related, so you need to be organised and methodical. Attitude is really important – you must be approachable and be able to build rapport with different types of people – plus be comfortable making recommendations and helping customers with positive buying decisions. A great phone manner is essential as well as a commitment to delivering exceptional customer service.

What you’ll be doing:

– Processing trade and public orders received from various channels.

– Answering and fielding incoming calls and dealing with customer order and product queries.

– Managing correspondence in generic sales and orders email inboxes.

– Dealing with all aspects of customer order requirements for example requesting purchase orders, taking cash with order payments, special orders, arranging overseas carriage, booking in deliveries.

– Making tele-sales calls to a range of customers.

– Maintaining customer information such as price lists, product lists.

– Assisting with marketing duties including blast emails and social media posts.

– Providing admin/sales support to the sales team and management plus holiday cover for the sales office.

What you’ll need:

– SCQF Level 4 Maths and English (or equivalent).

– Excellent computer literacy and total familiarity with Microsoft Word, Excel and Outlook.

– Great verbal and written communication skills and be able to write articulate and concise emails.

– A solid background in administration-based positions in a commercial environment with experience in a customer facing role will be very beneficial.

– The ability and desire to deliver exceptional customer service.

– A pleasant, approachable attitude and a great phone manner – and enjoy talking and interacting with customers.

– Ability to progress multiple priorities and able to adjust your work rate to cope with the demands of a seasonal business.

– A good memory.


Apply to Jackie Brown, Managing Director by email to or via our website.

Include a covering letter telling us a bit about yourself and why you would like to join us and attach your current CV. Make sure and include a phone number as a telephone call will be the first stage of the application process.

For full information visit our website and select the We Are Recruiting! tab. Job description and person specification plus company information are available for download.

Application Deadline: Thursday 31/08/2023