Seasonal Castle Guide - HES/22/328a

Organisation: Historic Environment Scotland

Salary: 21052

Location: Edinburgh Castle

Thank you for your interest in the post of Seasonal Castle Guide with Historic Environment Scotland, based at Edinburgh Castle. This is a fixed-term and pensionable appointment.

As a Guide at Edinburgh Castle, you will be responsible for providing excellent service to visitors and enhancing their experience of the castle. This post includes weekend working.

You will provide information, assistance and deliver guided tours whilst also ensuring visitor safety at Edinburgh Castle. The duties are detailed below:

•Provide assistance and information in a friendly manner to maximise visitor experience
•Develop existing knowledge of the castle’s history and share this with visitors
•Ensure the security and cleanliness of apartments and look after their contents during opening hours. Report any suspicious activity or behaviour to Senior Guides/Duty Manager
•Ensure visitor safety throughout the working day and prevent any damage to the castle
•Implement correct closedown procedures, ensuring site is clear of visitors and apartments secure
•Engage with visitors who may require use of wheelchairs, lifts or the mobility vehicle
•Manage visitor flow and report any issues to Senior Guide/Duty Manager
•Manage vehicle access inside the castle
•Assist with procedures on ceremonial occasions
•Assist with functions out with castle opening hours
•Provide information on other Historic Environment Scotland sites and services available to visitors
•Comply with any Covid guidance and our own Resumption Operating Standards restrictions in place at the time.