Seasonal Guest Experience Assistants

Organisation: Johnstons of Elgin

Location: Elgin, Moray

As our Brand Experience continues to evolve here in Elgin, we are now looking for a team of Seasonal Guest Experience Assistants from May to September. Supporting the Guest Experience team, you will be the face of Johnstons of Elgin to the guests who come here everyday.

Duties and responsibilities will include:

Greeting all guests on site in a friendly and professional manner;
Answering visitor enquiries face to face in our Brand Experience;
Conducting daily mill experiences for guests, and Archive experiences for selected guests;
Communicating with individual guests, tour companies and agencies, organising mill experiences.
Building relationships with local and national businesses to attract visitors to the Elgin site and our other locations across Scotland;
Assisting the Guest Experience Executives in organising and executing events developed to increase footfall and revenue;
Fluency in at least one foreign language is a pre-requisite of this role, therefore this role is particularly suitable for individuals currently studying languages and looking for an opportunity to put these into practice at one of Scotland’s most prestigious tourism locations.

Subsidised accommodation may be available on site for successful candidates.

About You

You will –

Be a current languages student, or recent graduate, fluent in at least one language other than English
Have experience in a customer service role
Be flexible for the summer period
Be an excellent communicator with people of all ages and backgrounds

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.

Closing Date – Friday 7th April

Application Deadline: Friday 07/04/2023