Seasonal Visitor Welcome Team Member

Organisation: The Royal Botanic Garden Edinburgh

Salary: £21,213

Location: Edinburgh

We have an exciting opportunity for a Visitor Welcome Team member to join our team in Edinburgh.

The primary focus of this role is to ensure that visitors receive a first-class visitor welcome, ensure the living collection is secured, and that visitors are provided with a safe environment.  You will also have the responsibility of promoting and selling RBGE membership, Maps, Guide Books and Daily Garden Walks.  The team remit also includes working with the events and exhibitions team to provide access and information to various public exhibitions and events.  You will also be responsible for opening, closing and security of various Garden buildings. You will be expected to carry out all duties in line with current COVID-19 regulations and procedures to ensure a safe environment for visitors and staff.

Applicants should have previous experience working in a visitor or customer service environment. You will be proactive and take responsibility for your own workload, prioritising to meet conflicting demands, have a can-do attitude, have excellent interpersonal skills and have the ability to communicate with people at all levels, excellent customer service skills, ability to work flexibly across a range of areas and be able to use initiative and work to tight deadlines.

A full job description and person specification outlining all the essential and desirable criteria can be downloaded from our website at

Completed application forms and an equal opportunities questionnaire should be sent to our HR Team at or to the HR Department, The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR by Sunday 27th March 2022.

If you have not heard from us by Monday 11th April 2022, please assume that your application has not been shortlisted. No recruitment agencies please.

The Royal Botanic Garden Edinburgh is committed to providing a fair and equitable working environment and supporting a diverse and inclusive workforce. We encourage applicants from all backgrounds to these posts. We have a range of initiatives to promote diversity and inclusivity, including flexible working for staff with, for example, parenting and carer responsibilities, and proactive celebration of diversity among our staff, students and volunteers. RBGE holds an Athena SWAN Research Institute Bronze Award in acknowledgement of our commitment to the advancement of gender equality.

Application Deadline: Sunday 03/04/2022