Seasonal Weekend Visitor Experience Steward

Organisation: Elgin Museum

Salary: £12 / hour

Location: Elgin Museum, Elgin, Moray

Elgin Museum is pleased to offer a new and exciting opportunity for a Seasonal Weekend Visitor Experience Steward!

The role
We are looking for an enthusiastic, motivated individual to provide a first-class service to visitors to Elgin Museum, alongside our core of volunteers. This is a varied and exciting role, providing the opportunity to engage with customers/visitors about the Museum, and about Moray’s natural and cultural heritage, ensuring a high standard of customer service at all times.

Some of the things you’ll do:
Provide first-class customer service, alongside our core of volunteers, by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times.
Act as a responsible keyholder, including during emergency situations.
Handle cash accurately and process sales and donations, answer customer enquiries, replenish stock (as required), assist with the counting and recording of monies to agreed standards.
Ensure all front of house areas are maintained to the highest standard, and that all areas are clean and clear of rubbish during opening hours.
Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.
Ensure compliance with Elgin Museum’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.
Ensure health and welfare of volunteers and visitors by adhering to Elgin Museum’s Health and Safety policy.
Adhere to Elgin Museum’s quality standards, including wearing of uniform.
Perform other reasonable duties as directed by your Manager.

What we’re looking for:
Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Knowledge of the Moray area and an in interest in and enthusiasm for heritage.
Experience in a retail environment.
Ability to provide first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience activities, including working with volunteers.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Application notes:

Application is by letter, which should be sent with a supporting CV to: Elgin Museum Convenor, The Moray Society, Elgin Museum, 1 High Street, Elgin, Moray, IV30 1EQ, marked private and confidential or emailed to: Further information is also available from this email address.

Closing date for applications: Friday 23rd June at 5pm


Application Deadline: Friday 23/06/2023