Jobs

Full-time, Permanent
Starting end of September 2024
Salary £25,081 plus 20% shift allowance of £5,016 per annum
Plus generous benefits package

About the role

We have a fantastic new opportunity for a number of Security Attendants to join our enthusiastic and dedicated Security team. If you have previous experience with excellent customer service skills, we want to hear from you.

The main purpose of the Security & Visitor Engagement team within the Galleries is to provide security for the displays and to welcome, assist and ensure visitors always have a safe and enjoyable visit whilst keeping our art secure.

You’ll work in our four beautiful, listed buildings based in the heart of Edinburgh the National, Portrait, and Modern looking after our amazing world-class art collection. The ideal candidate will have exceptional interpersonal skills, as well good IT skills and some security experience. You will help us maintain our high-quality security service across our Galleries.

The Security team provide 24/7 cover, 365 days a year, working a rotating pattern of 12-hour shifts. Averaging 35 hours per week, the standard rota is made up of 2-day shifts / 2-night shifts followed by 6 days off and will include weekends, night work, Bank Holidays or Public Holidays as normal days of work. Teams also work 6 additional shifts flexibly throughout the year.

If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for the National Galleries of Scotland, we would encourage you to apply.

The difference you’ll make

In all that you do, you’ll support the team, reporting to the Security Supervisor you will:

– Supervise members of the public to ensure the safety of the collections and regulation of those failing to comply with the Gallery’s conditions of entry.
– Provide a high standard of visitor care, maintaining a professional front and being the public face of the National Galleries of Scotland. Welcoming visitors, answering queries and orientation.
– Staff fixed duty or access points including searching incoming baggage or containers as necessary.
– Attentively monitor fire and security alarm panels, CCTV systems and maintain accurate records.
– Ensure the safety and security of the collection by visual monitoring and operation of control room equipment.
– Be proactive in keeping up to date with our exhibitions, events and displays and engage with the public on these
– Remain vigilant and aware of surroundings which may include standing or patrolling for long periods of time.
– Assist the public and colleagues in emergency situations.
– Supervise contractors and tradespeople.
– Patrol the galleries in silent hours and dealing effectively and calmly with situations as they arise.
– Carry out light cleaning and portering duties.
– Adhere to Health and Safety guidelines.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Previous experience of working within a customer service or retail environment.
– Excellent interpersonal / communication skills (written and oral).
– Ability to use initiative and work well as part of a team.
– Flexible approach to the job.
– Helpful manner with colleagues and the public.
– Proficient IT skills including MS Outlook, Teams, etc.

It would also be great if you have:

– Security experience.
– Knowledge and appreciation of art.
– First Aid qualification or be willing to undertake training to obtain.
– Willingness to work occasional overtime assisting at evening functions.
– Knowledge of another language (e.g. Gaelic) is desirable but not essential. 
– Full driving licence.

To apply, please visit our careers page.

The closing date for completed applications is 12 noon on Friday, 21 June 2024.

Application Deadline: Friday 21/06/2024