Senior Retail Manager

Organisation: Iain Burnett Highland Chocolatier

Salary: Start at £13.00/hour

Location: PH9 0PL

Full Time Permanent Position, Year-Round Work, Pay above the Real Living Wage, Accommodation available
You must have a UK Work Visa

We would love to hear from you if you are kind, willing to learn, looking for long term, full-time, and live within daily travelling distance of Grandtully or are able to relocate. Come and be part of a unique team of colleagues selling world-class chocolates and serving diverse customers in a beautiful and friendly atmosphere. If you yearn for a positive work environment, enjoy variety in your routine and like to develop new skills and capacities, this is a chance to become a part of a skilled team and Four-Star family business.

BENEFITS OF WORKING HERE: Excellent rates of pay and bonus scheme. We can offer accommodation. Being part of a socially safe work environment free from backbiting and gossip. Working with a fun, supportive and kind team; Consideration of family needs, studies and other work; Good training and upgrading of your service skills and capacities. Our team includes people with many years of retail and food service experience as well as those starting out in the world of work for the first time. New team members are trained and accompanied until they are confident in their ability to carry out all tasks. Living and working in beautiful Highland Perthshire!

WHO WE’RE LOOKING FOR: Someone who enjoys both the elegant details of luxury retail and offering the warmth of genuine hospitality to provide customer service at a world-class standard. This Retail Manager role is perfect for someone who feels at home in a luxury retail environment, who is accurate and detail-focussed but relaxed and approachable. The ideal candidate will be enthusiastic about the Iain Burnett brand and the world of gourmet chocolate, know how to maintain high standards through consistent training and communication with their team, have a head for numerical accuracy and a methodical working style. Personal qualities are more important than experience. We are looking for people who have an attitude of learning and a positive personality that contributes to a great working atmosphere.

A genuine interest in gourmet chocolate is essential as the focus is the award-winning chocolates of Iain Burnett Highland Chocolatier. The Chocolate Lounge offers a menu of gourmet Chocolates, Tasting Flights & Hot Chocolates, as well as home baked cakes and fine coffees & teas. The Chocolate & Gift Shops sell gourmet chocolates and elegant, unique gifts.

The Retail Manager is responsible for the smooth operation of the retail side of the Front of House leading a small team of Retail Assistants in Iain Burnett’s world-class Chocolatier. The ideal candidate will:
· Create and maintain positive colleague relationships with good humour and tact
· Teach, support and lead others with diligence and kindness
· Unify and galvanise the team when under pressure at busy times
· Thrive in a customer facing, team leadership role
· Be accurate with ordering stock and supplies as well as counting inventories and cash
· Be enthusiastic about the Highland Chocolatier brand and be proud to represent it
· Be able to communicate proactively with colleagues and management
· Have excellent decorum with the public
· Be punctual and available to work full-time across weekends and weekdays
· Be accurate with maths calculations and money handling under all circumstances
· Keep an attitude of learning and willingness to respond to training and feedback
· Ensure their team’s full adherence to company policies and the operations manual
· Have an eye for aesthetics in merchandising and presentation
· Manage accurate ordering and stock rotation and storage of products
· Help the Retail Director develop the customer experience onsite

Good standard of numeracy/literacy is essential. Prior experience in retail and people management is preferable. Background in retail sales and operation of a shop is helpful – particularly in an environment of luxury products.

HOURS AND WORKING DAYS: Candidates must be able to work weekdays, weekends and flexibly to cover holidays. Applicants must live within daily travelling distance of Grandtully.

Contact Rachel via email:
or phone 01887 840775 to ask any questions.
Your CV, two references and a covering letter must accompany application.

Iain Burnett Highland Chocolatier, Grandtully, between Aberfeldy & Pitlochry PH9 0PL
Job Types: Full-time, Permanent
Expected hours: 35 – 42 per week

Application Deadline: Monday 02/09/2024