Shop Supervisor

Organisation: The Royal Yacht Britannia

Salary: £12.43 per hour

Location: Edinburgh

Hours: 4-5 days out of 7
Duration: Permanent
Pay: £12.43 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which magazine readers) as well as being TripAdvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Shop Supervisor to join our great team.

Working alongside the Shop Manager and Assistant Manager, you will help to supervise the Senior Sales and Sales Assistants in the Retail Team. Duties will include opening and closing procedures for our Gift Shop and Visitor Centre including cash handling, day-to-day organisation of tasks and managing our Online Shop. Most importantly, you will be a role model in delivering five star customer service to all of our Visitors. The majority of your working day will be spent supervising our Gift Shop, Visitor Centre and our on board Fudge Shop, the NAAFI. The candidate will be required to work regular weekends and hours can vary from 8.30am to 6.30pm, working an average 8-hour day. The shop supervisor will also learn our back-office HR system.

The ideal candidate will be a motivational leader, who is passionate and experienced in retailing in a high-quality service environment and looking to progress their career in retail management. In the absence of Shop Management, the supervisor has responsibility for the running of the Retail Team operations. The ideal candidate therefore must be confident and have the ability to use their own initiative to solve problems calmly and professionally. With a can-do flexible attitude and an enthusiastic personality, the ideal candidate will enjoy working with a friendly and welcoming team and engaging with visitors from all over the world. The ideal candidate must have proficient computing skills and be a confident communicator. Specific on the job training will be provided however, experience within a similar role is essential.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement
– Up to one week/5 days pro-rata, long service holiday entitlement
– Life Assurance
– Employee Assistance Programme
– Performance and loyalty payment scheme
– Complimentary tickets and staff discount (Britannia and Fingal Hotel)
– Free car parking for staff

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Shop Supervisor to: or postal applications to:

Kirsty Sibbald

Shop Manager
The Royal Yacht Britannia
Ocean Drive

Closing date: 26/05/23

Interviews: to be confirmed

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Application Deadline: Friday 26/05/2023