Tour Guide Team Leader

Organisation: The Real Mary King’s Close

Salary: £24,000 per annum

Location: The Real Mary King's Close, Edinburgh

Join our team as a Tour Guide Team Leader

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests are taken to the heart of the city’s deepest secret: a hidden network of four underground streets containing the remains of original town houses and rooms which date back as far as the 17th century.

You will be assisting in leading the Tour Guiding team in order to ensure that the highest quality of tours and engagement are delivered at the attraction.

This may involve anything from recruiting, retaining and developing the tour guiding team, managing daily schedules in line with business demand, ensuring tours run smoothly by planning tour schedules and guide allocations and performing duty management shifts.

Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them.

You will work on a rota which includes mornings, evenings and weekends and you must have a guest focused approach. We’re looking for an individual who has a flair for guest service, has strong communication skills, and has a friendly attitude towards colleagues and guests.

If you want to collaborate with a brilliant team and support a unique brand then this is the job you’re looking for!

In return, we will invest in your career. We offer:

Support from a Wellness Group – with monthly events
Access to ASVA Cards
Team History Club
Healthcare Cash plan scheme and much more…
Contract: 40 hour contract

During the summer peak months you will need late night availability as you will undertake evening duty management shifts (finishing time 11:30pm)

Salary: £24,000 per annum

Application Deadline: Sunday 29/01/2023