Visitor Assistant

Organisation: Kelburn Castle and Country Park

Salary: Hourly national living wage

Location: Kelburn Estate, Fairlie, Largs, KA29 0BE

Kelburn is looking for friendly and hardworking individuals to join our team of Visitor Assistants. Visitor Assistants at Kelburn are an essential part of the team and ensure the smooth and safe operation of Admissions, Car Park, Pay Box, Glamping, Castle Tours, Retail, Events and Hospitality.

We are recruiting for at least 5 roles, and these could be based in hospitality, assisting with the set up and operations of our Yurts and Campsite, working in our Shop, helping with admissions and Car Park and/or working in our events.

The purpose of the role of Visitor Assistant at Kelburn is:
• To always provide a consistently high standard of visitor care.
• To welcome visitors to the site and process their car entry /admission/retail purchase in a friendly, efficient, and knowledgeable manner.
• To answer visitors’ queries about the site and the local area.
• To provide information about the site, its history, contents, offers and merchandise.
• To always maintain excellent standards of site and personal presentation, including wearing uniform, event specific dress, and any required PPE.
• To ensure the general ongoing operational cleaning of all areas as necessary, this includes: toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• To ensure site is ready to open.
• To report all issues of damage and wear and tear to the relevant Manager.
• To ensure all accidents and incidents are logged.
• To promote our range of products including upselling of events.
• To adhere to all financial procedures including till operations and safeguarding of monies.
• To assist in the set up and change over of our Yurts, such as stripping and making beds, shower cleaning, delivering fire wood, ensuring that the communal Bothy is clean and tidy (e.g. fridge cleaning, dishes, cleaning of cooking facilities, ensuring stove is swept).

Knowledge, Skills and Qualification
• No formal educational qualification required.

Skills, Experience & Knowledge
• Demonstrable skill in a customer-facing role: sales or ticketing/ event/ admissions/ holiday accommodation and/or retail.
• Experience in EPOS style till operation, confidence undertaking till-work and reconciliation.
• Excellent cash handling skills.
• Excellent “front of house” approach.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.

• Experience in a heritage/tourism environment.
• Experience in working in a hospitality setting.
• A full UK driving licence

This job description reflects the requirements of the job at the time of issue. Kelburn reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

To Apply:
Please send your CV with a covering letter detailing your suitability for the role to Carol Monger – – by 5pm on Sunday 10th March 2024.

Application Deadline: Sunday 10/03/2024