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Visitor Assistant

Organisation: National Galleries of Scotland

Salary: £25,081 per annum pro rata

Location: Edinburgh

Salary £25,081 per annum pro rata (£12.99 per hour) from 01 April
Plus generous benefits package 
Working from a choice of 2 days, 3 days, 4 days, or 5 days per week 

Fixed Term vacancies are available: 
– Mid-May 2024 to end January 2025 
– July 2024 to end October 2024 

About the roles

We have exciting opportunities to join our Visitor Assistant team supporting our extraordinary programme of unmissable exhibitions taking place at our galleries throughout 2024.

If you have proven experience working in a public facing role within a front-line, retail, sales, customer services or entertainment environment using excellent customer service and communication skills, we want to hear from you. You will have a confident, outgoing personality and enjoy connecting with people.

Working across the Galleries at each of the building’s entrances, and on the Switchboard, the Visitor Assistant is responsible for providing an excellent welcome and leaving experience for our visitors. You will provide outstanding service and information, answer queries, and will actively sign-up new Friends, encourage donations, sell tickets and other products.  

Please note we are seeking candidates who can commit to the full term of the contracts – either from mid-May 2024 to the end January 2025 or from July 2024 until the end of October 2024.

The difference you’ll make

Our Vision

The Security and Visitor Engagement team provide an exceptional visitor experience and service. The team embodies our strategy ‘We make art work for everyone’, in protecting our art, people and our buildings and ensuring an inclusive welcome for all.

Our Mission

The Security and Visitor Engagement team exists to enable our visitors to explore, experience and enjoy our artwork safely and securely at our various Galleries. The department has three key areas of responsibility:

Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.

Security: endeavouring to keep people, our buildings and works of art safe, responding effectively to risk.

Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.

In all that you do, you’ll support your colleagues by welcoming visitors, helping them enjoy their experience and making the most of their visit. Reporting to Supervisors and Duty Managers you will:

– Provide welcoming and engaging conversations with our visitors at the entrances, on the phone and via email giving advice and answering queries.

– Actively promote our Friends scheme and convert visitors into Members.

– Drive satisfied visitors to make donations to our boxes situated at the entrance/exit to the Galleries.

– Sell tickets and other products.

– Seek out all NGS related content gaining knowledge to act as an ambassador about our galleries, our collection and exhibitions, events, our shops and cafes and other activities.

– Communicate with colleagues across departments to gather information to answer visitor enquiries.

– Share knowledge and expertise with team members to improve understanding across the department.

– Accurately collect all customer data in line with GPDR and NGS guidelines.

– Follow departmental cash handling procedures performing accurate reconciliations.

For more information and to apply, please visit our careers website.

The closing date for applications is 12 noon on Monday, 8 April 2024.

Application Deadline: Monday 08/04/2024