Visitor Assistant

Organisation: The Scotch Whisky Experience

Salary: from £12.25 per hour

Location: 354 Castlehill

Are you a dynamic storyteller and passionate about creating memories for our many visitors? Then we are looking for you!

About the role:
You will…
… proactively acknowledge every visitor with a warm, genuine welcome
… anticipate every visitor’s needs so that no-one is disappointed
… connect with each guest personally to make them feel valued
… uphold outstanding levels of service to overcome any problem or challenge
… ensure the customer experience you offer is never just fine, it’s always

You will be enthusiastically leading tours, ensuring everyone has a memorable experience, and proudly promoting the whole attraction. Your role is varied and also includes selling tickets from our box office, offering advice to visitors, selling and serving in our gift shop and Scotch whisky bar and giving knowledgeable recommendations.

About you:
You are…
… a confident, outgoing storyteller with a natural character.
… an engaging communicator overflowing with a warmth of spirit.
… an inquisitive, keen learner with a thirst for knowledge.
… a passionate and enthusiastic presenter.
… a hardworking, flexible problem solver determined to raise the bar.
… a cheerful and outgoing host ready for a double measure of fun!

Contract: Full-time 36.35hrs a week or part-time from 7.25hrs a week
Hours: Rota based, includes evenings and weekends
Salary: £12.25 per hour increasing to £12.73 with experience

You will be busy on your feet all day and learning lots. Our friendly and supportive team will look after you and encourage you to reach your full potential.

About us:
We are a team of friendly and passionate storytellers in a five-star visitor
attraction. We exist to make the world fall in love with Scotch whisky! Why
not have a look around our website, or to get a better feel for our team’s
enthusiasm, expertise and personality, why not read our blog?
Our visitor assistant team work together to connect everyone- from absolute
beginners to connoisseurs- with Scotch whisky.

Do you think you’d bring something special to our team? Then we’d love to hear from you! Maybe you’ve worked in tourism before, or perhaps you
speak a foreign language. If so, your application will really stand out. But this
isn’t essential; just tell us why you’d love to join our team.
We cannot wait to meet you!

Application Deadline: Monday 15/04/2024