Jobs

Your role is to make the world fall in love with Scotch whisky by providing excellent customer service, ensuring a genuine, welcoming experience for all visitors.

Job elements

Sales & Service
-Uphold outstanding levels of customer service.
-Proactively engage customers and provide recommendations or advice as and when required.
-Maximise income for the Scotch Whisky Experience.
-Maintain a good working knowledge of all products.
-Go above and beyond for all customers creating a memorable and lasting experience for all visitors.
-Warmly greet visitors, answer questions and sell tickets for the tour at the box office.
-Conduct guided tours for groups of up to 25 people. Tours must be conducted in an informative, entertaining, enthusiastic manner using appropriate body language.
-Advise and serve customers in the shop and bar areas.

*Staff should be aware that guests may take photographs/make recordings throughout their visit, as long as this is not disruptive to other visitors. This may involve photography/recordings of staff members.
-Use of language skills if required for the tour and throughout the SWE.

Stock Management
-Replenish shop, tour and bar stock.
-Ensure visual merchandising guidelines are followed.
-Assist the retail & stock team with deliveries when required.

Cash Handling.
-Operate a till accurately.

Teamwork
-Work proactively with members of the visitor assistant team to perform all duties, and all other departments as and when required.

Training and development.
-Work as a buddy to train and develop new members of the team, embodying our values and meeting our 5* standards.
-Train to conduct tasting tales and to join the tasting team.
-Lead by example for the rest of the team: Ensure you embody all our values daily and commit to all tasks being completed.
-Commit to look for areas of further development with management.
-Host staff training and tasting sessions.

Other duties
-Any other duties commensurate with your role.

Additional benefits
-Medicash
-Flu jab
-Cycle to work schemes

Application Deadline: Wednesday 16/09/2026