Jobs

Main role
Your role is to make the world fall in love with Scotch whisky by providing excellent customer service, ensuring a genuine, welcoming experience for all visitors.

Job elements
All elements of visitor assistant role

Company commitments
Share in our vision to make the world fall in love with Scotch whisky.
Embody our values and behaviours in all aspects of your role.
Ensure visitors are met with the highest standard of customer care and are furnished with all information required to help them enjoy their experience.
Comply with the Scotch Whisky Experience’s policies and procedures on health & safety and GDPR.
Attend and engage with relevant staff training, briefings and meetings.
Highlight any training or department needs to your line manager.
Demonstrate a flexible attitude and a commitment to the continued success of the business as a whole.
Work well as an integrated part of a motivated and professional team.

Sales & Service
Uphold outstanding levels of customer service.
Proactively engage customers and provide recommendations or advice as and when required.
Maximise income for the Scotch Whisky Experience.
Maintain a good working knowledge of all products.
Go above and beyond for all customers creating a memorable and lasting experience for all visitors.
Warmly greet visitors, answer questions and sell tickets for the tour at the box office.
Conduct guided tours for groups of up to 25 people. Tours must be conducted in an informative, entertaining, enthusiastic manner using appropriate body language.
Advise and serve customers in the shop and bar areas.
Staff should be aware that guests may take photographs/make recordings throughout their visit, as long as this is not disruptive to other visitors. This may involve photography/recordings of staff members.
Use of language skills if required for the tour and throughout the SWE.

Stock Management
Replenish shop, tour and bar stock.
Ensure visual merchandising guidelines are followed.
Assist the retail & stock team with deliveries when required.
Cash Handling.
Operate a till accurately.

Teamwork
Work proactively with members of the visitor assistant team to perform all duties, and all other departments as and when required.
Training and development.
Work as a buddy to train and develop new members of the team, embodying our values and meeting our 5* standards.
Train to conduct tasting tales and to join the tasting team.
Lead by example for the rest of the team: Ensure you embody all our values daily and commit to all tasks being completed.
Commit to look for areas of further development with management.
Host staff training and tasting sessions.

Other duties
Any other duties commensurate with your role.

Additional benefits
Medicash

Application Deadline: Friday 30/10/2026