Visitor Assistant Weekend/Seasonal

Organisation: The Scotch Whisky Experience

Salary: £11.45 per hour

Location: 354 Castlehill, Edinburgh, EH1 2NE

We are looking for a dynamic story teller who is passionate about creating memories.

You should proactively acknowledge every customer and deliver a warm, genuine
Anticipate every customer’s needs so that no-one is disappointed
Connect each guest personally with Scotch whisky to make them feel valued
Uphold outstanding levels of service to overcome any problem or challenge
Ensure the customer experience you offer is never just fine, it is always

What about you?
A confident, outgoing storyteller with a natural character
An engaging communicator overflowing with a warmth of spirit
An inquisitive, keen learner with a thirst for knowledge
A Scotch whisky ambassador bringing a blend of enthusiasm and devotion
A hardworking, flexible problem solver determined to raise the bar
A cheerful presenter always ready for a double measure of fun!

What will you be doing?
Proactively welcoming customers and proudly promoting our tours
Efficiently operating our box office till and offering advice to customers
Enthusiastically leading tours, ensuring everyone has a memorable experience
Assisting at our Scotch whisky bar and shop, giving knowledgeable
recommendations and engaging with our visitors
General housekeeping to keep our bar, tour and shop looking their best!
Contract Weekend seasonal, 7.25 hours per week guaranteed
Hours rota based, includes evenings and weekends
Salary £11.45 increasing to £11.90 per hour
You will be busy; on your feet all day and you will be
learning lots! Our friendly visitor assistants will look
after you and encourage you to reach your full
potential through regular training and coaching.

What about us?
We are a team of friendly and passionate storytellers in a five-star visitor
attraction, and our vision is to make the world fall in love with Scotch whisky!
Why not have a look around our website, or to get a better feel for our team’s
enthusiasm, expertise and personality, why not read our blog?
Our visitor assistant team work together to connect everyone- from absolute
beginners to connoisseurs- with Scotch whisky.

Do you think you’d bring something special to our team? Then we’d love to
hear from you! Maybe you’ve worked in tourism before, or perhaps you
speak a foreign language. If so, your application will really stand out. But this
isn’t essential; just tell us why you’d love to join our team.

Application Deadline: Sunday 05/03/2023