Jobs

About the Role:

As Visitor Centre Manager, you will be the driving force behind the day-to-day operations of our vibrant centre based at Wellpark. From maintaining impeccable presentation standards to ensuring visitors leave with smiles and stories, your leadership will define the guest experience. You’ll manage and motivate a dedicated team, lead visitor engagement strategies, and work collaboratively on marketing campaigns and an exciting events calendar.

Key Responsibilities:

Lead, motivate and develop the Visitor Centre team to ensure outstanding customer service.

Maintain high presentation standards across the Visitor Centre, reception, and outdoor areas.

Oversee all aspects of visitor experience including engagement, feedback, and facilities.

Manage group visits and events, ensuring excellent communication and coordination.

Work with our partners on PR, digital campaigns, and creative visitor engagement initiatives.

Take ownership of the Visitor Centre budget, P&L, cost management, and financial procedures.

Recruit, train, and induct staff, promoting a culture of excellence and teamwork.

What We’re Looking For:

Proven experience managing in the hospitality, heritage, or visitor attraction sector.

Strong leadership skills with the ability to inspire and empower a team.

Passionate about delivering exceptional customer experiences.

Excellent verbal and written communication skills.

A proactive, hands-on approach and a genuine enthusiasm for visitor engagement.

Why Join Us?

Be part of a respected and unique visitor attraction with a proud heritage.

Work in a creative and collaborative environment.

Lead a team that values excellence, innovation, and guest satisfaction.

Opportunity to shape visitor experiences and events that make a lasting impact.

Application Deadline: Sunday 13/07/2025