Visitor Experience Administrator

Organisation: Dundee Science Centre

Salary: £11.35 per hour (30 hour week)

Location: 14 Greenmarket, Dundee, DD1 4QB

Contract: Fixed term 18-month, 30 hours per week (Days of work: Mon, Tues, Thurs, Fri)

Dundee Science Centre is currently looking for an enthusiastic and driven individual to join our team to fulfil the integral role of Visitor Experience Administrator.

You will be the face of Dundee Science Centre – based at reception, you will welcome, visitors, colleagues, partners, and stakeholders with a welcoming and bubbly attitude. Your main duties will be to oversee and provide excellent service at our admissions desk and Curiosity Corner, ensuring best practice in approach and delivery. You will respond to queries and requests via phone, email, website, and social media outlets. You will assist with the processing of all birthday party, schools, and community bookings as and when required. You will be able to create social media content and support with scheduling across all aspects of DSC’s services, programmes and products utilising all related digital systems.

You will manage Dundee Science Centre’s booking and related finance systems for all audiences and effectively articulate and progress these bookings from initial contact to post-visit feedback as well as maintaining the Point of Sale system, ensuring stock levels are accurate and assisting with entering new stock onto the platform. This will also involve carrying out stocktakes and assisting with procurement.

Application Deadline: Thursday 16/11/2023