Visitor Experience Assistant

Organisation: Mount Stuart

Salary: £20,000 per annum

Location: Mount Stuart, Isle of Bute, PA20 9LR

A wonderful opportunity has arisen for a Visitor Experience Assistant to work within the Visitor Experience Team at Mount Stuart on the Isle of Bute. The post is full time on a permanent basis.

The Mount Stuart Trust was created by the 6th Marquess of Bute in 1989 with the purpose of entrusting the historic Mount Stuart House and Gardens, together with the properties, lands, and resources to be run for charitable purposes.

Mount Stuart is, and always has been, a place of learning. The Bute Family has long supported and encouraged education in all its forms and continues to do so to this day. The Mount Stuart Trust has continued with this theme, one that is at the heart of the Trust’s charitable objectives.

The House, Gardens, Shop and Café are open to the public on a seasonal basis. Under the leadership of the Visitor Experience Manager and Catering Manager, the Visitor Experience team are responsible for delivering an outstanding visitor experience across all areas of the attraction.

Covid-19 presented many challenges for the sector and visitor attractions including Mount Stuart, are still in a period of recovery. The Mount Stuart Trust are seeking a Visitor Experience Assistant to support the recovery, delivery, and growth of visitor operations in 2022 and beyond.

Key Purpose

The Visitor Experience Assistant supports the Visitor Experience Manager in the day to day running of the attraction and the delivery of seasonal visitor events. As a role model and champion of exceptional visitor experiences, the Visitor Experience Assistant supports the department to deliver service excellence and maximize profit.

Key Responsibilities

Manage departmental bookings and enquiries using database and EPOS software. Contribute to the development of a rounded programme of seasonal visitor events and activities.
Ensure visitor information is updated on the Mount Stuart website and associated platforms all year round.
Train in all aspects of front of house delivery, acting as Duty Manager in the absence of the Visitor Experience Manager.
Reconcile daily banking.
Manage departmental administration tasks including gift aid returns and group invoicing.
Create engaging content for MST’s social media platforms.
Manage the membership database and drive sales.
Support the Catering Manager and Event Manager with ad-hoc administrative tasks as required.
Support the Front of House team to obtain visitor feedback and process raw data from a variety of sources.
Monitor departmental performance across set Key Performance Indicators.
Proactively contribute ideas to enhance departmental performance.

Required Qualifications, Skills, Experience & Knowledge

This is a fantastic opportunity for a recent graduate within the Tourism sector looking to kick start their career. To fulfil this role the successful candidate will have excellent written and verbal communication, public presentation, and administrative skills. Confidence in interacting and dealing with a wide range of people and previous experience of EPOS and Gift Aid would be advantageous.

To apply for the Visitor Experience Assistant position, please email a copy of your CV and a covering letter clearly stating the position you are applying for to Fiona Hardie:

The closing date for all applications is Wednesday 23rd February with interview dates to be confirmed w/c 28th February.

Application Deadline: Wednesday 23/02/2022