Jobs

We are looking to recruit Seasonal Visitor Experience Assistants to work with us during the busy Summer period. Start dates will vary from June working through to the end of August..

The role

Providing a first-class service to visitors to the RZSS Edinburgh Zoo in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Ensure all front of house areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all produces are displayed and merchandised as directed

Operate admissions system efficiently and effectively to both sell and upsell products.
Act as a responsible driver for on-site visitor transport on a rostered basis.
What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.

Valid driving license, held for at least 1 year (desirable)

Accurate numerical reasoning skills and attention to detail.

Engaging customers empathetically to provide information, upsell products and deal with queries.

Providing first class customer care and service, including dealing with customer queries.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

The role

Providing a first-class service to visitors to the RZSS Edinburgh Zoo in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Ensure all front of house areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all produces are displayed and merchandised as directed

Operate admissions system efficiently and effectively to both sell and upsell products.
Act as a responsible driver for on-site visitor transport on a rostered basis.

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.

Valid driving license, held for at least 1 year (desirable)

Accurate numerical reasoning skills and attention to detail.

Engaging customers empathetically to provide information, upsell products and deal with queries.

Providing first class customer care and service, including dealing with customer queries.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

We are particularly looking for holders of a valid driving licence, held for at least 1 year, to help support the operation of our mobility vehicle service although others will still be considered for the role

Application Deadline: Sunday 29/05/2022