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Visitor Experience Assistant - Transport

Organisation: The National Wallace Monument

Location: The National Wallace Monument

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant within the Transport team.

The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.

The main responsibility of the post holder will be to drive and operate the courtesy shuttle bus that provides visitor transport to the entrance level of The National Wallace Monument. Other responsibilities will also include general, light maintenance duties in and around the grounds of the visitor attraction as and when it is required.

The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, up sell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to, and that the attraction grounds are being consistently maintained to the highest possible standard.

All applicants must hold a valid UK driving licence and be able to provide the relevant category of vehicles that they are entitled to drive. Driving experience in a similar position is desirable.

The role is for a minimum of 1 day per week but a level of flexibility will be required to allow for holiday cover and the business needs.

Application Deadline: Saturday 03/02/2024