Visitor Experience Assistants x 3 (Highland Wildlife Park) (Permanent)

Organisation: The Royal Zoological Society of Scotland

Salary: 19,305 - 19,772 per annum (FTE)

Location: Highland Wildlife Park, Highlands

The roles

We have 3 roles available as Visitor Experience Assistant, working to provide a first-class service to visitors to our beautiful and stunning RZSS Highland Wildlife Park located in the Cairngorms national park, engaging with customers/visitors and ensuring a high standard of customer service at all times, presenting our park to the highest standards.

2 x Visitor Experience Assistant (30 hours per week, primarily centred in the visitor cafe)
1 x Visitor Experience Assistant

Salary: £19,305 – £19,772 per annum

Some of the things you’ll do:
– Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
– Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
– Ensure designated department/areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all displays are presented as directed (e.g. housekeeping duties such as toilet checking and litter picking).
– Occasionally help in other operational areas including admissions, catering, events, retail, parking, sentry, tours & talks, or any other department who may need back up support on a flexible basis.

What we’re looking for:
– Good achievement in standard grades (or equivalent), including English and Mathematics.
– Valid driving license (tours & presentations only)
– Accurate numerical reasoning skills and attention to detail.
– Engaging customers empathetically to provide information, upsell products and deal with queries.
– Providing first class customer care and service, including dealing with customer queries.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for all this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible, via our Careers page at

Application Deadline: Tuesday 31/05/2022