Visitor Experience Colleague

Organisation: The Clydeside Distillery

Salary: £11-£11.50 an hour

Location: Glasgow

Could you talk about whisky all day? Barley, mashing, casks, water – there is so much to it!

A confident storyteller that goes above and beyond for customers? Think of a time you were on holiday and that one interaction changed your whole expectations of the trip. That is what we do here at The Clydeside. We strive to exceed customer expectations and ensure they create fond memories of their time in Glasgow.

We are looking to expand our Visitor Experience team with seasonal vacancies between March and October. You will be part of our excellent visitor centre team in one of Glasgow’s leading attractions and working whisky distillery, producing Clydeside Single Malt, right in the heart of the city!

About the role
The role is varied, and all experience colleagues work within our café, specialist whisky shop and conduct guided distillery tours.
Delivering five-star customer service, from point of welcome to departure, and going above and beyond to exceed the customer expectations.
Seven-day operation, must be able to work weekends. Evening and private event work may be required. Full-time and part-time roles available.

About you
A true passion for all things Scotch whisky!
Previous customer service within hospitality, retail and tourism is beneficial due to the nature of the role and must ensure to deliver excellent customer service at all points in the customer journey.
Have an approachable and friendly personality who strives to make a customer’s day and visit to Glasgow. The simplest question of what else they have planned for that day and providing personal recommendations can enhance their trip and explore places they didn’t think of.
Strong multi-tasking and organisational skills to ensure smooth running of day-to-day operations. No one-hour can be the same, a hands-on approach and willing to assist areas where required is essential.
We would love to see some of your whisky knowledge within your application or even your favourite dram or distillery you have visited. This will give us insight to who you are!

Staff benefits:
– Additional training such as Visit Scotland’s EVE (Exceeding Visitor Expectations), online hospitality training etc.
– Onsite parking
– Discount on retail, food & beverage
– Access to ASVA passes
– Tutored in-house brand tastings

Application Deadline: Sunday 18/02/2024