Visitor Experience Manager

Organisation: The Scotch Whisky Experience

Salary: from £28,000-£31,000 dependent on experience

Location: Edinburgh

Acknowledge everyone by delivering a genuine welcoming experience
Disappoint no one by anticipating visitors’ needs and looking to always
exceed their expectations
Make everyone feel special by engaging customers and motivating your
Solve anything by making the right decisions for your customers and
your team
Ensure that, nothing is ever fine, everything is always excellent

What about you?

Confident with strong commercial awareness and a natural character
An engaging and approachable communicator with a warmth of spirit
An inquisitive and proactive learner with a thirst for knowledge
An inspiring mentor bringing a blend of enthusiasm, passion and
A flexible team leader who embraces change and is determined to
raise the bar
Organised and good at time management
Able to work well under pressure
A motivational and encouraging coach offering a double measure of

What will you be doing?

Leading by example to ensure that every customer has a memorable
experience – you will be a strong, visible presence on the floor
Thinking on your feet and problem solving on a daily basis
Coaching and developing your team to ensure they reach their full
Liaising with other departments to ensure the seamless running of our
Championing our culture and values in all aspects of your role

To apply, please send you CV and cover letter to

Application Deadline: Friday 08/07/2022