Visitor Experience Manager

Organisation: Stirling Old Town Jail

Salary: £25,000.00 per year - plus incentive scheme

Location: Stirling Old Town Jail

Stirling Old Town Jail is an exciting rapidly growing top-rated visitor experience. Each year we now welcome in excess of 20,000 visitors and have grown from a seasonal attraction to a year round destination. This is an exciting opportunity to play a key role in our continued growth.

We are small but incredibly passionate team with a focus on tourism product development and customer experience.

Our story is one of growth, challenges and huge opportunities. As an independent visitor attraction our ethos is grounded in providing truly genuine and memorable experiences in a meaningful and memorable way. Since re-opening the Old Town Jail attraction in 2015 we have continued to invest in and expand the visitor offering including live top-rated performance tours, self-guided audio experience and escape rooms.

You will work directly alongside the business founder and will be responsible for managing the day-to-day visitor experience including a small team of passionate guides. You will also be responsible for implementing key initiatives for the company and will play a key role in the strategic process as we develop and increase the profile of this remarkable visitor experience whilst increasing year-round visitor footfall. This will range from business development to project management and hands on customer engagement.

This is an exciting opportunity for a varied and rewarding role. We are looking for someone with the right attitude and mindset to thrive in a fast paced and hands-on environment. You must have a passion for customer service combined with commercial experience and creative can-do approach.

This is a full-time role based in Stirling however we take pride in being a flexible and can consider a mix of at home and onsite working – depending on the needs of the business.

About you

You will demonstrate a passion for the role visitor attractions can play in the life of the city, for locals, visitors and as a tourist destination.

You will have an outstanding knowledge of the management of a fast-paced business.

You will be an exceptional communicator and team player, able to energise those around you.

You will have first rate organisational skills as well as strong experience of managing a wide range of customer service operations, including health and safety.

You will be committed to customer engagement and business development.

You must have a passion for entrepreneurship, sales, and customer focused experiences.

We recruit based on your potential as well as your experience. You will play a key role in the business which provides a secure and rewarding working environment. We believe a great workplace is one that represents the world we live in and how amazingly diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion and mindset for success and an intention to bring your best to a growing team.

Job Types: Full-time, Permanent

Salary: £25,000.00 per year – plus incentive scheme


Company pension
Bonus / incentive scheme
Employee discount
Flexible working hours

Send CV and covering letter to

Application Deadline: Sunday 20/02/2022