Jobs

The Visitor Experience Officer will also play an integral part in the operational function of the museum. They will provide administrative support to Operations team and they will track and analyse visitor feedback.

They will use our CRM and ticketing system to ensure all bookings are built and invoiced appropriately, as well as using Artifax for scheduling, the central calendar through which all events and activities are coordinated across teams for the museum and public spaces.

Ability to be organised and close attention to detail are key in this role, as it is the post holder’s responsibility to ensure that groups are booked in and service expectations exceeded, whilst avoiding diary conflicts with the activities throughout the rest of the museum.

The Visitor Experience Officer will also lead a small team of Enquiries Assistants. The Visitor Experience Officer will ensure that the Enquiries Assistants are capable and proactive in answering enquiries via phone, email, and social channels.

This role will sit in the V&A Dundee Operations team but will work with all teams at V&A Dundee. The Operations Team facilitate a world-class experience for all our visitors, in a safe, secure, and accessible environment, supporting V&A Dundee’s mission to inspire people through design. The visitor experience function supports the wider organisation and generates income via its commercial enterprises, contributing to the financial sustainability of the museum.

A high degree of proactivity, adaptability and an enthusiasm for the museum and the role is essential.

Application Deadline: Thursday 28/08/2025