Jobs

The Dundreggan Rewilding Centre welcomes over 50,000 guests each year, including a mix of day visitors, corporate groups, education groups, special interest groups and overnight guests staying at the on-site accommodation. The role will be part of a small team responsible for delivering a programme of engaging paid visitor events and activities, as well as providing outstanding customer service via hospitality and retail support.

The overall purpose of the Visitor Experience & Operations Assistant role is to provide visitors with a high quality, memorable experience with the natural and cultural heritage of Dundreggan at its core.

Key Liaisons
The role will be managed by the Rewilding Centre Visitor Experience & Operations Supervisor and have strong relationships with other Rewilding Centre staff, particularly Visitor Engagement Coordinator, Operations Manager and hospitality team. They will work closely with the Trees for Life Marketing Officer to support retail operations. It will also be important to liaise with other Trees for Life charity staff, who can offer experience, knowledge and skills to provide visitors with more in-depth information about the charity, its fundraising and its wider conservation work.

Scope, Accountability and Resources
The scope of this role is to deliver products that generate income at the Rewilding Centre. The products are built around a natural environment that lends itself to outdoor activities and the facilities at the centre – forty bed accommodation, café, events and conference space. The majority of visitor experience delivery is practical, hands-on outdoors activity.

The role will be accountable for taking the products created for guests and assisting the Visitor Experience & Operations Supervisor in making many of them happen. The role will make preparations for all events and experiences, such as creating risk assessments, ordering supplies, and ensuring space is booked and set up for use, delivering the experiences to guests and contributing to post-event evaluation that ensures continuous improvement.

The Visitor Experience & Operations Assistant should focus on providing an experience that leaves a lasting impression on guests and leads to additional spending by the guest via accommodation, merchandise, charity donations and repeat business (i.e. upselling). The role will promote the Rewilding Centre business as a means to support the charitable work of Trees for Life.

Key responsibilities

Visitor Experience
● Delivering activities, events and programmes to our wide range of target audiences, from pre-event preparation to post-event assessment

● Leading outdoor tours and activities instruction, often working with school groups, university groups, families and tourist groups

● Serving as one of the on-site experts on nature and culture- based experiences, interpretation and information

● Providing feedback and ideas to support continuous improvement of all products, to ensure it is always current, appealing and distinctive in the market

● Using the ticketing/booking system and EPOS to facilitate guests bookings and sales

● Communicating with, and working alongside the Operations and Hospitality teams, to co-deliver guest experiences to the highest standard

● Providing customer service in person or via phone or email, to answer questions and provide assistance

● Following health and safety and safeguarding procedures, to ensure the safety of guests and staff at all times

● Support with creating and distributing promotional materials, such as event posters, leaflets etc. ensuring materials are kept up to date and visible to public

● This role may occasionally be required to act as Manager on Duty. Full training will be given.

● Retail duties, including:

o Assisting customers with questions, finding sizes, colours and options
o Maintaining inventory by taking stock counts and replenishing stock
o Keeping record of invoices and orders
o Helping with receipt of deliveries, pricing and display of merchandise

● Performing any other duties as required by the Visitor Experience & Operations Supervisor, or Operations Manager, in line with the level of responsibility for this post, including:
o Covering light duties, such as tills or washing up, during busy periods in the café
o Assisting with set-up and tear down of events space
o Contributing to light cleaning and upkeep of the Centre, ensuring it is presented at highest standard to all guests
● Any other duties in line with role and level of responsibility for this post.
Person Specification

The successful candidate for this role will have:

● Excellent customer service and customer relationship building skills.
● The ability to work as part of a team, as well as independently.
● Flexibility to adhere to working patterns as needed.

Skills

● Excellent communication skills – public speaking and instructing – with people of all ages and backgrounds, to provide immersive and informative experiences for guests
● Organised, detail-oriented, good listener
● Enthusiastic with an eagerness to learn new skills and information
● Able to work well in a fast-paced environment, and adapt to the needs of the customers
● Comfortable leading groups in the outdoors, in what can be remote and exposed rural environments

Knowledge & Experience

Essential

● Experience in a tourism, hospitality or events management, particularly in heritage or outdoor/environmental setting
● Knowledge of local or regional natural or cultural heritage, ecology and/or rewilding
● Support for promotion of Gaelic language and culture
● Proficiency in Google and Microsoft applications, basic IT skills
● Outdoor first aid training certification

Desirable

● Gaelic speaker
● Summer Mountain Leader or Hill and Moorland Leader qualifications
● Sales or sales support experience
● Familiarity or skills with booking engines and EPOS software and systems.
● Experience creating or adhering to risk assessments
● Degree in relevant environmental subject or discipline, or equivalent experience

Personal Attributes

● Must be committed to the ethos and values of Trees for Life
● Proactive approach to getting work done and taking initiative to pitch in where needed
● Reliable
● Positive attitude
● Commitment to continuous personal and professional development

Working conditions/ Special demands

● The role will require rota working along with weekends and bank holidays.
● Due to the location of the Centre, a full and valid driving licence is essential. Support in finding accommodation can be provided.
● This role will be subject to a PVG Disclosure Check due to working activities including, but not limited to, supervising and working with children and vulnerable adults. Criminal record checks will be completed in line with our Safeguarding, Equality and Ex offenders Policy.

Application Deadline: Sunday 08/03/2026