Visitor Experience Supervisor - Guides
Organisation: Historic Environment Scotland
Salary: £27,519 - £30,500 pro rata, per year
Location: Stirling Castle
Working at Stirling Castle within the Operations directorate you will be responsible for leading a team of Visitor Experience Assistants in delivering the highest standards of service to our visitors.
The Guiding Supervisor is responsible for assisting the Guiding Management Team with the delivery of the overall visitor experience within Stirling Castle. This includes supervision of the daily Rota and allocation of duties such as meeting and greeting visitors, provision of guided tours and supervision of internal and external spaces. The Guiding Supervisor has supervision responsibility for Guiding staff at Stirling Castle.
You will ensure the presentation of the site is second to none, working with your management team to create a seamless visitor experience.
You will enjoy problem solving, taking the initiative and working collaboratively whilst leading a team in the delivery of excellent visitor experiences. Your role is operational and will require an understanding and delivery of core Visitor Experience Assistant related duties in addition to supervisory activity.
Application Deadline: Wednesday 12/11/2025
