Visitor Experience Supervisor

Organisation: The National Wallace Monument

Salary: 16413 - 17320

Location: The National Wallace Monument

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Supervisor.

The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.

The main responsibility of the post holder will be to work with the onsite team and supervise the operations of the Monument and Abbey Craig alongside the Management team, this is set out on a rota over 7 days.

The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, upsell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to, and that the attraction grounds are being consistently maintained to the highest possible standard.

All applicants must hold a valid UK driving licence.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

Application Deadline: Sunday 12/06/2022