Jobs

Your Skills and Strengths:
• Passion for high quality product and visitor experience
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Attention to detail and record keeping
• Thrives working in a team
• Friendly, energetic and helpful
• Commitment to be the best you can be
• A sense of humour!

Main Duties and Responsibilities:
✓ Provide visitors with a 5 star warm welcome and farewell
✓ Advise and assist visitor’s choice of tour by phone, email and in person
✓ Promote and process visitor and trade sales by phone, email and in person
✓ Maintain our historic site ensuring 5 star experience throughout
✓ Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors
in our reception at 28 Blair Street
✓ Deliver authentic, high-quality experience for our visitors, helping to create memorable moments
✓ Work as a positive, supportive member of our great team
✓ Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

Details:
• Permanent role
• Part-time and full-time roles available
• 14hrs per week minimum paid, guaranteed
• Annualised hours, average 7-35hrs pr/wk across season
• Shifts vary in length from 4.5 to 7hrs per day
• Operating hours 9am – 10pm
• Flexible working requests available from day 1
• Working week Monday to Sunday with 2 consecutive days off guaranteed
• 3-month probationary period
• We are a Living Wage and Living Hours employer

Learn more https://www.mercattours.com/why-mercat/vacancies/

Excited to join us but not sure you tick every box?
Don’t worry. We don’t do boxes!
Our promise to be an inclusive employer runs deep.

A Warm Welcome for Everyone
Mercat Tours promises to provide valued Living Wage jobs and make diversity, equity, and inclusion part of everything we do – from the team we nurture, the visitors we welcome and the history we share.
We are continually growing to fulfil our ‘why’ – to make meaningful connections that benefit everyone in an inclusive way for all.

Application Deadline: Friday 16/01/2026