Jobs

THE ROLE
As a Visitor Experience Associate, you will be the face of our Port of Leith Whisky and Lind & Lime Gin Distilleries. From greeting our guests with a 5-star welcome & guiding them through the Tour Experience to advising in our distillery shops and so much more.
Muckle Brig is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.

KEY RESPONSIBILITIES
● Provide excellent customer service
● Welcome and orientate guests
● Be responsible and proactive
● Tour Guide
– Dynamic storytelling – providing the historical stories behind our liquids, information
on our production process, demonstrating mini-bottling, and conducting tasting
sessions and cocktail making sessions.
– Setting up, clearing, cleaning and resetting the tour route for each tour, including
cocktail making equipment and tasting laboratory.
– Weekly tour stock counts
– Ongoing cleanliness and presentability of the tour area
– Assisting with guest needs as required to ensure an excellent experience
– Assisting with Private Tours and Events on an ad hoc basis
● Retail Assistance
– Actively up-sell products through strong product knowledge and excellent customer service to maximise sales
– Continually engage with customers to ensure maximum service
– Weekly and monthly stock takes across shop stock
– Fulfilling online retail orders for collection and posting at Lind & Lime as required
● Being a superb ambassador for all aspects of Muckle Brig, including Lind & Lime, Port of Leith
Distillery and Leith Bond, our export company
● Following our Health & Safety, COSHH, Organic and Food Hygiene policies
● You may be required to work at other Muckle Brig locations when appropriate
● Other tasks as required

Application Deadline: Saturday 27/11/2027