Jobs

Visitor Operations Manager, Renfrewshire, 37 hours per week, Permanent, Grade 6 £35,383.06 – £37,331.64 p.a.

We are looking for a Visitor Operations Manager with previous experience in culture, leisure, tourism, hospitality or other related sector in a related field who holds a Management qualification (HND / SVQ 4 or above).

From sharing the stories held within our collections to supporting corporate dinners and nights at the Observatory, your responsibilities will be rich, wide-ranging and diverse. You’ll be expected to have a flexible approach, while ensuring visitors remain at the heart of everything we do.

We’ll take care of the rest by investing in your training with a first-class programme that will give you the skills and support to thrive in your role as an important member of the Museum management team.

As a Visitor Operations Manager, no two days will be the same, tasks will cover;

Leading and managing front-of-house teams to deliver a welcoming, accessible, and inclusive visitor experience.

Overseeing daily visitor operations, ensuring a safe, clean, and well-presented environment across all public spaces.

Developing and implementing visitor experience standards, procedures, and service improvements.

Responding to visitor feedback, complaints, and incidents professionally and efficiently.

Monitoring visitor flow, customer satisfaction, and audience behaviours to inform improvements.

Successful candidates must have a flexible approach regarding hours worked to suit the needs of the role.

Closing date: 30 April 2026

Recruitment day: 7 May 2026

The successful candidate will be required to undertake a Level 1 Disclosure Scotland check.
If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Application Deadline: Wednesday 30/04/2025