Jobs

About us:

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

How you you’ll contribute to our mission:

Manage the visitor operations and day to day commercial functions at Highland Wildlife Park, including admissions, duty management, visitor operations contractor management, events and experiences.

Support the strategic goals of RZSS, position our parks as world-class visitor destinations and strengthen our reputation as a global leader in conservation, science and community engagement.

Some of the things you’ll do:

Support the delivery of the commercial and visitor operations strategy aligned with RZSS’ mission and long-term goals

Achieve agreed financial targets, including admissions donations, Gift Aid and membership income

Identify and assess opportunities for growth, including capital investment projects??

Manage daily visitor operations and commercial functions, ensuring smooth, safe and efficient delivery including opening and closing the site to visitors

Oversee visitor operations contractors, ensuring compliance and value and reporting performance to the contract managers and head of visitor operations and commercial revenue

Embed a five-star customer service culture across the visitor and commercial functions

What we’re looking for:

Degree-level education or equivalent professional experience

Deep understanding of the visitor attraction and retail sectors

Understanding of health and safety, diversity, inclusion and compliance (training can be provided)

Major incident management (training can be provided)

Understanding of catering seasonal fluctuations and food safety, licensing, allergen and wider statutory compliance

Understanding of retail seasonal fluctuations, sales, merchandising and buying

First Aid qualification (can be provided)

Data regulations including GDPR (training can be provided)

Full driving licence

Management in a customer-facing or visitor attraction environment

Duty management (ideally within a visitor attraction)

What you’ll get in return:

Starting pro-rated salary of £46,634 or £47,800 (offer based on experience) with future salary progression up to £51,979 per annum.

37.5hr working week (will require some weekend working).

34 days annual leave (pro rata).

Discount in both retail/catering.

Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice.

Employer contributory pension scheme.

You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

If this role excites you and aligns with your career aspirations, click APPLY now.

Provisional Interview date: 22 January 2026

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

Application Deadline: Monday 19/01/2026