Visitor Services Assistant

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Bannockburn


To maximise our visitor’s enjoyment at the Battle of Bannockburn by maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure.

Visitor Experience
 Welcoming visitors to the site and processing their admission/retail purchases in a friendly and knowledgeable manner.
 Delivering both indoor and outdoor tours, including the use of audio-visual equipment.
 Developing a strong historical knowledge of the site and wider area.
 Delivering our award-winning formal learning programme when required.
 Ensuring all day-to-day tasks are completed to a high standard including stock management, cleaning, record keeping, and aiding customer enquiries.

Financial Responsibility
 Cash reconciliation duties including start and end of day tasks.

Health and Safety
 Adhering to the National Trust for Scotland Health and Safety and Environment policies and guidance.
 Wearing of personal protective equipment as required by National Trust for Scotland policy.


 No formal qualifications required.


 Experience in a customer facing role with an ability to demonstrate an excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent communication and interpersonal skills.
 Ability to work within a team or individually, with minimal supervision to a high and safe standard.
 Ability to be flexible, in particular to adapt working patterns and tasks to meet day to day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.

 Experience in museum, tourism, guiding or equivalent sector.
 Experience of working in a retail environment.
 Experience of working with a variety of audiences including school pupils.
 Experience in storytelling with a passion for Scottish heritage and history.
 Cash handling.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or their general abilities.

Application Deadline: Sunday 25/06/2023