Visitor Services Assistant

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Newhailes

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, and Events activities making the property the best possible place to visit and work.

To provide a consistently high standard of visitor care at all times
 Being the first point of contact for visitors to the site
 Welcoming visitors to the site and processing their car parking payments/admission/retail purchase in a friendly, efficient and knowledgeable manner
 Organising car parking in an orderly fashion and assisting visitors with wayfinding
 Welcoming visitors with additional needs and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Supporting school and education visits
 Answering visitors’ queries about the site, education facilities and the local area.
 Providing information about the site, its history, contents, offers and merchandise.
 Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
 Working as part of a large team on event days to ensure the efficient running of the site

To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing on a regular scheduled basis
 Ensuring the site is litter free
 Ensuring site is ready to open and welcome visitors by the set opening time;
 Wearing correct uniform, name badges, footwear, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager;
 Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Application Deadline: Sunday 04/02/2024