Visitor Services Assistant

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Hill of Tarvit

To manage and deliver a professional and enjoyable visitor experience at The Kingarrock Hickory Golf Course in line with the wider strategies of the National Trust for Scotland and the property. You will assist in the development & delivery of the golf operations. You will also assist the Visitor Services Manager in the planning and delivery of NTS events.

Duties will include welcoming golfers and collecting green fees as well as taking bookings over the telephone, by email and in person. There is also a small catering facility in the golf cottage and the service of food & beverage is a requirement of this role. The successful candidate will also assist with the marketing and promotion of the golf course online and good IT skills are required. Hours are worked on a rota system which includes evening and weekend work. Due to the nature of the post the successful candidate will be expected to work outdoors on a regular basis.

 To ensure the delivery of the golf experience to a high standard.
 Serving food & beverage both to golfers and other members of the public.
 To maintain an active and prominent presence during service periods.
 To ensure that the golf facility and associated equipment is maintained and presented to a high standard.
 Daily cleaning of the kitchen facility and good hygiene practices at all times, including temperature checks.
 Proactively support the sale of retail products in the Golf Facilities, and liaise with property management over stock and point of sale.
 Responsibility for opening and closing and security of the Golf Starter Cottage, and any other relevant areas
 Maintaining and developing Kingarrock’s Social Media presence.
 Assist at Hill of Tarvit Mansion House as required and occasionally at other properties.

Customer Service:
 To be engaging and knowledgeable about Hickory Golf, Kingarrock & Hill of Tarvit, and to be aware of the products and services on offer.
 To present a short introduction about the history of golf and Kingarrock golf course.
 Assure a welcoming and cheerful presence for visitors to the catering facility, golf and other members of the public.
 To work hands-on with management and other departments in the planning and the delivery of products and events.
 Make customers aware of conservation and sustainability on the estate.

Health & Safety:
 To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
 Make sure that customers to the catering facility are aware of allergens.
 To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
 To use PPE as provided and directed by your line manager.

Application Deadline: Sunday 11/02/2024