Visitor Services Assistant

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Robert Smail's Printing Works

Robert Smail’s Printing Works is an operational letterpress printing works, established in 1866 and handed down through 3 generations of the Smail family before coming into the care of the National Trust for Scotland in 1986. Smail’s is rare within the Trust in that it is a working, industrial heritage site and unique within the UK, being the last fully operational letterpress printing works on its original site, using original equipment and heritage skills to produce letterpress products today.
This role exists to maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, and Events activities making the property the best possible place to visit and work.


To provide a consistently high standard of visitor care at all times
 Welcoming all visitors to the site and processing their bookings, admissions, retail or catering purchase in a friendly, efficient and knowledgeable manner.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and groups, aiding with specific needs in a warm and efficient manner.
 Stock-rotation and merchandising to promote and maximize sales in the shop.
 Answering visitors’ queries about the site, education facilities and the local area.
 Providing information about the site, its history, contents, offers and merchandise.
 Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Application Deadline: Sunday 18/02/2024