Visitor Services Assistant

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Ben Lawers

Ben Lawers NNR is the most important mountain area in the UK for rare arctic-alpine plants, some of which occur in few other locations. It is also a popular recreational destination, with over 40,000 visitors a year heading for the summits.
We are looking for a part-time Visitor Services Assistant to be an enthusiastic and effective part of the team, contributing to the smooth operation and conservation of Ben Lawers NNR. You will maximise visitors’ enjoyment of the Reserve by maintaining our public facilities to excellent standards, making them feel welcome by offering information and advice, and promoting the Scottish Outdoor Access Code. You will support our rangers in ensuring the Reserve and its assets are protected, safe and secure, and assisting at events when required,
The role will be ambassadorial, building awareness and support for the National Trust for Scotland leaving those you meet with a desire to respect, protect, and enjoy the special natural environment and an understanding of how they can help to contribute their support to the property. It will require you to be outside for most of the time, to walk low level trails and carry out maintenance with hand tools. There will be a requirement for lone working, but you may also work alongside other staff and volunteers.
The ability to engage with the public in a friendly manner is vital for the role, and general knowledge of the area, hillwalking and/or natural history would be an advantage.
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the property in a friendly, efficient and knowledgeable manner, answering queries and providing information about it, and the local area;
• Provide a positive visitor experience by assisting with car parking, property checks, events and onsite activities when required.
• Promoting National Trust for Scotland brand to include selling memberships, events, upselling other properties and any promotional campaigns;
• Welcoming visitors with special needs/impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.

To maintain excellent standards of site and personal presentation at all times
• To assist with the general ongoing operational servicing and delivery of visitor facilities across the property, including our car park, other outlying informal parking areas and low-level trails on the property.
• Ensuring the property is clear of debris, rubbish etc and that signage is befitting of a Trust property;
• Ensuring the property is ready to accept and welcome visitors by the set operational times;
• Wearing correct uniform, name badges, as required;
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Participate in a “Duty” rota to ensure that visitor’s needs out with normal working hours are supported.

Application Deadline: Sunday 03/03/2024