Visitor Services Assistant

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Culloden


To maximise our visitors’ enjoyment of Culloden Battlefield by providing a world-class welcome to Culloden Visitor Centre, from the moment our guests arrive to when they leave; maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Through warm, engaging, informative interactions, you’ll help share stories about Culloden and its place in world history and build support and understanding for the National Trust for Scotland. Specifically, to ensure the smooth and safe operations in Welcome, Tours, Retail, Catering, Engagement and Events activities making the property the best possible place to visit and work.

To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Delivering proactive customer service to our guests in all areas of Culloden Battlefield and Visitor Centre.
• Providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner.
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Application Deadline: Sunday 03/03/2024