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Visitor Services Assistant

Organisation: The National Trust for Scotland

Salary: £24,960 pro-rata, per annum

Location: Fyvie Castle


To provide a consistently high standard of visitor care at all times when:

Welcoming visitors and promoting the value of Trust membership

Assisting visitors in selecting and purchasing the most appropriate ticket option

Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy

Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.

To provide excellent customer service

Handling cash accurately and processing sales

To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.

Be able to take responsibility for your own development and learning.

Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.

To work across departments when necessary supporting the wider team

To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.

Adhering to the property’s quality standards including wearing of uniform.

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Application Deadline: Sunday 14/07/2024