Visitor Services Assistant

Organisation: The National Trust for Scotland

Salary: £19,760 pro-rata, per annum

Location: Branklyn Gardens

To provide the highest degree of customer service: greet and welcome all visitors to the property; recruit new Trust members; deliver appropriate admissions procedures; and provide general visitor information.
To provide operational coordination of retail, admissions, visitor services, and events when required at Branklyn Garden in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
A key aspect of this role it to support the commercial performance of the retail section at Branklyn Garden by encouraging increased turnover and maximizing visitor enjoyment by offering a high quality service based on our customer needs and expectations. This role is essential to deliver excelled performance of retail and admission sales and the profitability delivers a positive contribution to the financial sustainability of Branklyn Garden.
Please note that the job involves four shifts of 3.5 hours on four different days and requires some flexibility. A weekend shift may also be expected.

Application Deadline: Friday 18/02/2022