Visitor Services Assistant

Organisation: The National Trust for Scotland

Salary: £19,760

Location: Mar Lodge

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the property and its assets are protected, safe and secure.
Specifically, working to support delivery of our public facilities and services. This role is to ensure the smooth and safe delivery of those everyday services which are available to the general public visiting Mar Lodge Estate. The role will support our rangers, visitor services, events and holiday let activities when required, helping to make the property the best possible place to visit and work.

To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area;
• Provide a positive visitor experience to the estate by assisting with carparking, property checks, tours, events and onsite activities when required.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.

Application Deadline: Friday 25/02/2022