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Visitor Services Assistant - Admission & Retail

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Culzean Castle

This job will be two-fold – part of the time you will be working in our Admissions team, and the other part within our Retail team. In Admissions – you will welcome visitors to the property, promote and sell Trust Membership, sell admissions tickets and control visitor entry/flow, facilitating their access and enjoyment to Culzean Castle and Country Park. In Retail – you will ensure that the Gift Shop is presented to the highest standard and you are knowledgeable about the products sold within the Gift Shop. You will be expected to meet (if not exceed) sales targets.

A Visitor Services Assistant is crucial to our visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As you will be working in a customer-facing role, this means you will directly engage with visitors on arrival (and often at departure) so excellence in customer care is paramount, as you will be responsible for ensuring you are providing our Visitors with the best entry options (Membership, admissions tickets, guidebooks). The Visitor Services Assistant is expected to meet (if not exceed) sales targets for the selling of merchandise and gifts, as well as Memberships and Guidebooks. You are also expected to be knowledgeable and actively engage with our visitors and provide general “tourist information” for the locality and other nearby Trust properties.

Application Deadline: Sunday 27/08/2023