Visitor Services Assistant (Car Parking/Welcome)

Organisation: The National Trust for Scotland

Salary: £24,960 pro-rata, per annum

Location: Culloden, Culloden Moor, Inverness, IV2 5EU


This role will assist the wider Welcome team to deliver high quality visitor experience at Culloden Battlefield (including but not limited to):

To provide excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, maintaining car park machines, and keeping our facilities clean from litter.

Working with the Visitor Services Manager (Welcome) and a Visitor Services Manager (Estates) to deliver an excellent visitor experience from arrival to departure.

Cash handling duties including emptying of car park machines. Ensuring cash is handled accurately.

To ensure perpetually high levels of accuracy are maintained for all transactions and data recording

To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.

Be able to take responsibility for your own development and learning.

Answer basic questions about operating hours.

Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate.

To work across departments when necessary, supporting the wider Culloden Cluster team

To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.

To provide consistently excellent customer service when dealing with high volumes of customers.

Adhering to the property’s quality standards including wearing of uniform.

Ensuring health, safety and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Application Deadline: Sunday 02/06/2024