Visitor Services Assistant - Castle
Organisation: The National Trust for Scotland
Salary: £13.45 per hour
Location: Culzean Castle
Culzean Castle is one of Scotland’s most loved castles, as one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS.
The role involves some physical activity and will include standing for periods of time and/or walking through the building undertaking guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.
KEY RESPONSIBILITIES
Visitor Welcome & Front‑of‑House Duties
Warmly welcome visitors to the Castle, checking tickets and upselling guidebooks to enhance their visit
Ensure the highest level of customer service so all visitors receive an excellent experience
Maximise visitor enjoyment and understanding of the property by engaging them with the history of Culzean and the Kennedy family
Ensuring accurate recording of visitors through the till system
Membership Engagement & Promotion
Share the benefits of membership with ticket holders and actively seek innovative ways to encourage recruitment
Actively promote the work of the National Trust for Scotland and the value of membership to existing and potential members
Tours, Interpretation & Learning
Deliver a broad range of high-quality guided tours and talks for the public and organised groups, following a pre-arranged script within the allotted time of 45 minutes
Deliver engaging school workshops for all ages and abilities
Enhance the visitor experience through third-person costumed interpretation, object handling and conservation demonstrations (where applicable)
Promote and sensitively encourage donations during guided tours and/or at the Front Desk ensuring that visitors understand the impact of their support on the property’s conservation work.
Application Deadline: Sunday 09/08/2026