Jobs

Visitor Services Assistant - Collections Care

Organisation: The National Trust for Scotland

Salary: £12.60 per hour

Location: House of the Binns

PURPOSE OF THE ROLE

To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure. Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property. The post holder will work independently on a variety of tasks to help achieve a high level of presentation throughout the property and its associated collection and will work as part of a wider team of employees and volunteers, helping to support the property where necessary.

KEY RESPONSIBILITIES

Collections Care

To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor of Collections Care in line with current NTS best practice standards.

In line with current NTS best practice, clean and care for the collection and historic interiors: e.g. furniture, books, artworks, glass, ceramics, metals, textiles etc.

To undertake general conservation housekeeping tasks to ensure standards of care are maintained within the property.

To undertake necessary cleaning of non-collection areas and associated buildings, meeting the standards agreed by line managers.

Assisting with a deep conservation clean of collections & property and setting up/putting property to bed pre/post season opening.

To assist with the organisation and supervision of the movement of objects under the direction of line mangers.

To be systematic and methodical in record-keeping, documentation, and any other administrative needs of the job in accordance with NTS policies.

To help identify those items at risk or requiring specialist attention/remedial conservation and bringing to the attention of the Regional Conservator for Edinburgh & East.

Help to ensure the NTS Integrated Pest Management regime is in place and monitored.

Help to ensure Emergency Plans and related equipment is up to date.

To liaise, under the direction of the VSS-Collections Care, with any contractors working onsite to ensure the collections physical security and those working do not contravene Health and Safety legislation.

To be vigilant to the presence and condition of all historic interior surfaces, decorative elements and collection items in situ and to report accidental damage to the collections management team.

Ensure cleaning and packing materials are readily available, properly maintained and stored safely in accordance to NTS standards.

Support the Trust’s obligations to minimise our impact on the environment, through efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

Application Deadline: Sunday 01/03/2026