Jobs

JOB PURPOSE
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general presentation cleaning at the Palace at all times. To support collections care aspects of building works, decants and conservation contractors whilst on site. Generally working 5 days out of 7, with flexibility to compress hours when needed to support building works. Hours to include weekend working during the open season. Working with and supporting other VSA for collections care on site. Ability to be flexible to cover VSA collections care colleagues’ absences and annual leave.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care – Fife
 In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
 Ensure all historic public areas are kept clean and tidy at all times.
 Work as part of a team ensuring collections care provision across all Fife properties when needed.
 Work as part of a team to ensure collections care provision during building works in liaison with your line manager.
 Keep up to date and accurate conservation records in liaison with your line manager.
 Ensure collections care cleaning and conservation materials and equipment are available, properly maintained and stored.

 
To provide a consistently high standard of visitor care at all times
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
 Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
To maintain excellent standards of presentation at all times
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with internal and external stakeholders, the Regional Team, other property departments; Retail, Gardening, and site repair employees/contractors.
Visitor Services/Events/ (where applicable)
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across all Fife Properties as needed.
 Promoting conservation and our collections care work to our supporters through conservation in action and engagement activities at Falkland Palace.
 To assist with the set-up, stewarding and break-down of events in relation to collections across all Fife properties in liaison with your line manager.
Health and Safety
 To ensure site meets with Health and Safety legislation and policy as directed by your line manager.
 To use personal protection equipment as provided and directed by your line manager.

Application Deadline: Sunday 19/07/2026