Visitor Services Assistant - Engagement

Organisation: The National Trust for Scotland

Salary: £24,960 pro-rata, per annum

Location: Culloden, Culloden Moor, Inverness, IV2 5EU

2 Roles available: 1x 32 Hours per week, 1 x 40 hours per week.
Fixed Term Until October 2024


This role will assist the Engagement team to deliver high quality visitor experience at Culloden Battlefield, and across the Culloden Cluster (including but not limited to):

• Deliver daily high quality informal and formal engagement programming
• Develop strong historical knowledge of site and wider area
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
•To work across departments when necessary, supporting the wider Culloden cluster
•Adhering to the property’s quality standards including but not limited to the wearing of uniform.
•Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children / vulnerable adults.

Application Deadline: Sunday 02/06/2024