Visitor Services Assistant - Food and Beverage

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Branklyn Garden


As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Perth and Kinross and help generate the income that enables us to care for Branklyn Gardens.

Visiting the tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You’ll help us maximise sales through excellent customer service and product knowledge, taking a pride in tearoom presentation and effective behind-the-scenes processes.


To provide a consistently high standard of visitor care at all times when:
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
 Assist in food preparation and stock management.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering at Branklyn and enquiring whether all their needs are met.
 Consistently presenting high quality plating of food.
 Promoting the National Trust for Scotland and the benefits of membership of it.
 To maintain excellent standards of site and personal presentation at all times.
 The general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required.


Customer Service
 Regular interaction with members of the public of all ages and abilities, many from overseas and many National Trust for Scotland members.

 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes
 Help achieve sales targets and membership recruitment targets.
 Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor.

Tools/equipment and cleaning chemicals
 Occasional user of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies or ‘Safe Systems of Work’

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.



 Baking skills.
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.

 Basic Food Hygiene Qualification.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Application Deadline: Sunday 18/06/2023