Visitor Services Assistant - Food and Beverage

Organisation: The National Trust for Scotland

Salary: £24,960 pro-rata, per annum

Location: Brodick Castle


A visit to The Woodland Café and Squirrel Hut is an important part of a trip to Brodick Castle, Garden & Estate, for both tourists and locals. With two food & beverage outlets there is plenty of choice to meet all our visitors’ needs.

The Woodland Café is the first place on the visitor route, it’s tall ceilings, large glass windows and developing greenery give visitors that indoor, outdoor experience. With a mixture of indoor and outdoor seating we aim to cater for everyone, from the grab and go dog walker to those enjoying a leisurely lunch.

The Squirrel Hut, located in the adventure playground offers parents and children the opportunity to play as well as relax with a great coffee and cake or cool ice cream and summer shake.

We pride ourselves on a warm welcome, outstanding service and tasty menu, serving homemade soups, as well as hearty meals such as pasties and deliciously tasty sandwiches or summer salad bowls. We also have a variety of treats for sweet-toothed visitors, not forgetting our fabulous scones, seasonal milkshakes, and specialty coffees. We are looking for friendly, welcoming individuals who can deliver a high-quality visitor experience.


To provide a consistently high standard of visitor care at all times.

Welcoming visitors to the site, café and Squirrel hut in a friendly, efficient, and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Welcoming large groups in an efficient and warm manner.

Housekeeping duties in the café and Squirrel hut of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.

Assisting in the day to day running of the café and Squirrel hut.

Wearing correct uniform, name badges, or PPE as required, maintaining personal presentation.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Application Deadline: Sunday 21/07/2024