Jobs

Visiting our Café is an essential part of the visitor experience for those coming to Newhailes House and Gardens the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us. Our café is a busy operation, and the ideal candidate should be experienced in a high volume, fast-paced environment. Barista experience would be beneficial for this role however training will be given.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.

We pride ourselves on creating a team work ethic here at Newhailes House so you may be required for additional support with other areas of the property such as Admissions, Retail, and Events activities to meet the business needs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To always provide a consistently high standard of visitor care.

Welcoming all visitors to the site and process their catering purchase in a friendly, efficient, and knowledgeable manner, supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Answering visitors’ queries about the catering offer, deals, seating, and allergens.

Checking on how visitors are enjoying their experience of catering and enquiring whether all their needs are met.

Opening and closing procedures.

To always maintain excellent standards of site and personal presentation.

The general ongoing operational cleaning of all areas as necessary.

Wearing correct uniform, name badges, or PPE as required.

Customer Service

Regular interaction with members of the public of all ages and abilities.

Teamwork

Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes

Help achieve sales targets and membership recruitment targets.

Operate tills and share end-of-day cash reconciliation duties, as appointed by Visitor Services Supervisor.

Regularly assist in ordering all necessary food and dry goods.

Tools/equipment and cleaning chemicals

Occasional user of cleaning chemicals.

EPOS tills and chip and pin machines.

Fully equipped commercial catering kitchens.

Expected to become familiar with and comply with the property’s Health and Safety policies’.

Application Deadline: Sunday 08/02/2026